Below are some of the typical questions we receive. Please click on the question, it will change colour and the answer is revealed below. If you have a question that is not answered here, please call Support on 0330 102 0004. Lines are open Monday to Thursday 8am to 8pm and Friday 8am to 5.30 pm. Calls to 0330 numbers are charged as calls to normal landlines and are included in minutes allowances and call plans.